This seems to happen because the installer fails to update the card's firmware to the one required for that driver/software version. Simply installing the latest Desktop Video Application/Drivers does not recgnize the card in Desktop video/Premiere. I found there seems to be a flaw in the Desktop Video Installer. Please contact Blackmagic Design Support for more information on this patch.So Ive just gone through the painstaking process of getting our Daily machine to recgonise our Decklink 4K 12G card with premiere and Desktop Video software. If you are using Windows 7 Service Pack 1, there may be an issue with Windows that Security Update KB3033929 will resolve. Unable to establish communication with CG_Channel.exe." "Channel 1 Initialization error… The following error was returned when resuming the video output Channel-1. "The following error was reported when initializing the Decklink Card: Invalid Channel Number: On the unknown Decklink Card." If you get an error that your Decklink card is not detected and one of the following error messages, please see below. SET file for a project may cause all other projects to malfunction. If you create a new project folder, please be careful when moving projects and. If that does not resolve the issue, contact Datavideo support. If you encounter this issue where it consistently crashes loading the software, please reinstall the software and try again. Please avoid removing fonts from the font bank. Try opening your software again, this should resolve the issue.
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